FAQ – Frequently Asked Questions

Q: Travelling to Aceh

A: Depending on the initial leg of your trip with us at Get Aceh, will determine whether you want to arrive in the North or South of the Province. For the North of the Province there is a direct flight from Kuala Lumpur/Penang into Banda Aceh. Alternatively, for the South, there are direct flights from Kuala Lumpur to Medan where you cross into Aceh. If you’re arriving from Jakarta we can arrange your flight to get into Banda Aceh or Medan.

Q: Does the tour price include international airfare?

A: Our prices cover the operational cost of our tours operating within Aceh, not travel costs associated with arriving into Aceh.

Q: Can you help organize flights?

A: Yes, absolutely! We love to help take the stress out of organizing your flights, however if you just need a push in the right direction please see below the main domestic carriers in and out of Aceh.

Garuda Indonesia www.garuda-indonesia.com,
Lion Air www.lionair.co.id via Medan,
Air Asia www.airasia.com.

Q: What are my visa requirements?

A: All travellers to Indonesia must be in possession of a passport that is valid for at least 6 months from the date of arrival, and have proof of onward or return passage. As a tourist you will need to purchase a visa-on-arrival at the airport, which costs about $35US, which entitles you to be in the country for 30 days.

Please be sure to give us the copies of your visa for administration purposes.

Should you be travelling under any other type of visa throughout your time with us at Get Aceh, please don’t hesitate to contact us for clarity and be sure to check with the Indonesian Embassy in the county that you live.

Please note that as of the 26th January 2010, the 7-day Visa-on-arrival was discontinued.

Q: Is there Airport Tax entering and leaving Aceh?

A: Airport Tax is levied by airports on departing passengers at Rp. 150,000 for international flights and Rp. 25,000 for those on domestic routes.

Q: What customs regulations are imposed when entering Aceh?

A: Maximum items allowed by customs when you visit Indonesia:

  • 1 liter of alcoholic beverages
  • 200 cigarettes OR 50 cigars OR 100 grams of tobacco
  • Reasonable amount of perfume per adult

You are prohibited to carry:

  • Firearms
  • Narcotics drugs
  • Pornography

Q: What kind of accommodation will I get when on a trip with Get Aceh?

A: Accommodation is dependent on what trip you are planning to join us on. It could be in a homestay, lodge, resort, and camping in the jungle or camping on the beach. It should be noted, on our camping tour we provide tend for 2-man with mattresses and sleeping bags to ensure your comfort.

Please note: Get Aceh strongly believes in minimizing our environmental impact in all our activities but especially while being able to share rare opportunities into treasured ecosystems with you. As a result we only operate with basic portable camping facilities to impose minimal impact on these valuable ecosystems and ask that you behave responsibly with respect to our impact our presence makes.

Q: Is there any age restriction?

A: No! However, our trips do require a people to be of good health both physically and mentally, reasonably fit and mobile. For those under 16 must have signed permission from parents or guardian and those over the age of 65, require a letter from your doctor stating that you are fit to travel and participate on such a trip.

Q: Do you offer private accommodation for those travelling unaccompanied?

A: Most of our trips have accommodation on a twin share basis and, if you are traveling on your own, you will be sharing a room with another Get Aceh traveller of the same sex. But if you really want your own private room, kindly email us and we will work to accommodate this for you, however the cost and the details will vary with each trip.

Q: Do I need insurance?

A: Yes. Please ensure that your travel and medical insurance covers cancellation as well as the cost of being airlifted to a hospital.

Q: Does Get Aceh offer tailored trips?

A: Absolutely! We can help you create the ideal trip personalized by your requirements. Whether you want to travel on your own, with family or with a group of friends, we would be delighted to put together a trip that’s just how you want it!

Q: How to book my trip?

A: Kindly, either fill out the form, email or phone/SMS us on +62 852 7080 8202. From there we will be in contact with you to help organize your trip and give you further information required to make your travels as easy and enjoyable as possible! Generally, we require a payment to secure your place on the trip, typically 75% of the total price.

Q: I still have a question

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