1. Cancellation by Clients

Any cancellation of a booking and/or a product by a client must be delivered to Get Aceh in writing and be acknowledged by Get Aceh in writing. The applicable cancellation fees shall be determined with reference to the date on which the request to cancel is received by Get Aceh and are expressed hereinafter as a percentage of the total price paid for the cancelled product, excluding any insurance products.

  • Cancellation for Donate

The donations you transfer are returnable

  • Cancellation for Product

Cancellation received at the day of payment will get 80% refund and cancellation on the next day after payment will not returnable

  • Cancellation for Holiday

Cancellation received 15 days or more before departure will get 100% refund, cancellation received 8-14 days before departure will get 50% refund, cancellation less than 8 days before departure will not returnable.

  1. Cancellation by Get Aceh

Get Aceh will not cancel a booking on any Holiday or Product once confirmed, in accordance with these Terms, except for reasons of ‘Force Majeure’, which shall be defined as unusual or unforeseen circumstances outside of the reasonable control of Get Aceh. When Get Aceh cancels a tour before the agreed date of departure for reasons not arising from the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of:

  • Accepting from Get Aceh a substitute Holiday or Product of equivalent or superior value, where such substitute is reasonably available; or
  • Accepting from Get Aceh a substitute tour of lower value if no Holiday of equivalent or superior value is reasonably available, and to recover from Get Aceh the difference in price between the price of the tour originally purchased and that of the substitute tour; or
  • Accept from Get Aceh a full refund of all monies paid for the cancelled Holiday or Product(s).

Get Aceh is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. Get Aceh reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where after departure a significant element of the Product(s) as described cannot be provided, Get Aceh will make suitable alternative arrangements for the continuation of the trip Product(s). If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, Get Aceh will provide the Client a refund of unused Products or Product portions.

  1. Price, Surcharges and Taxes

Due to the nature of Adventure travel and the prices of the resources on which it depends, the published price of any Product is subject to change at any time, before or after booking confirmation, up to 15 days before the departure of such Product. After a Confirmation Invoice has been issued by Get Aceh to the Client, Get Aceh reserves the right to impose surcharges on any Product(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable Product(s), but only where the increase in question is greater than 2% of the original price paid for the Product (excluding add-ons, insurance, and taxes). Get Aceh shall provide notice to the affected Client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section.

Where the increase in price is greater than 7% of the price of the applicable Product, upon receiving notification from Get Aceh the affected Client(s) may elect to either:

  • Cancel the applicable Product booking without incurring any penalty; or
  • Accept the change of price.

The Client must notify Get Aceh of their election within 14 days of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase.

Tours are priced and advertised exclusive of applicable sales taxes and such taxes will be advised to Client by at time of booking and itemized on subsequent invoicing.

  1. Flexibility

The Client acknowledges by booking a Product and/or agreeing to travel with Get Aceh that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Product and/or itinerary by Get Aceh. The Client acknowledges their understanding that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Get Aceh.

  1. Acceptance of Risk

The Client acknowledges that the nature of Product tours is adventurous and may involve a significant amount of risk to Clients’ health and/or safety. The Client hereby assumes all such risk and does hereby release Get Aceh from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in Product itineraries.

Accommodation, transportation, activities and excursions, and other components of Get Aceh’ Products will be arranged by Get Aceh with suppliers local to the region where the Product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation and transport in some countries where Product tours take place are often lower than comparable standards than what the Client may reasonably expect in their home country or region. Get Aceh at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where Product tours operate. The terms and conditions of all suppliers of Product components will be applicable to the Product component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude liability of the supplier. The liability of Get Aceh will not exceed that of any supplier of any Product component. The components that make up each Product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated…

  1. Authority on tour and client responsibility

At all times the decision of Get Aceh Local Expert or other designated representative will be final on all matters regarding safety and well being of Clients and operational requirements of the Product tour. By travelling with Get Aceh, the Client agrees to abide by the authority of the Local Expert or designated representative. The Client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable Product tour. If the Client is affected by any condition, medical or otherwise, that might affect Client’s ability to travel or participate in adventure travel activities, Client’s enjoyment of the Product tour being booked, the ability to travel or enjoyment of any other Clients on the Product tour, or the treatment to be administered to the Client in any emergency situation, the Client must advise Get Aceh at the time of booking and complete a medical form provided by Get Aceh, along with any other documents reasonably requested by Get Aceh ensure the health and safety of all Clients who travel with Get Aceh

Should the Client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the Local Expert (in his/her and/or Get Aceh’ sole discretion), the Client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, Get Aceh may terminate that Client’s travel arrangements on any Product immediately without any liability on Get Aceh’ part and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.

Clients agree that they are responsible for any costs incurred by Get Aceh, Get Aceh’ suppliers or Get Aceh’ partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, or other use of facilities while on Tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Get Aceh’ representative as soon as possible upon discovery by the Client.

Client agrees to take all prudent measures in relation to their own safety while on any Get Aceh Tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. Get Aceh shall not be liable for any failure on the Client’s part to comply with this paragraph.

  1. Travel Documents
  • Valid Passport: The Client is entirely responsible for securing and must be in possession at all times while on a Product tour of a valid passport required for entry, departure and travel to each country or region visited or traveled through throughout the itinerary of the applicable Product tour, and for re-entry to the Client’s country of residence or departure (passport must be valid 6 months past the last date of travel with Get Aceh), as well as all visas, permits and certificates including vaccination certificates, insurance policies, required for entry into all regions and participation in all parts of the Product tour itinerary. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the Product tour, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Client agrees that they are responsible for the full amount of any loss or expense suffered or paid by Get Aceh or any of our third party suppliers which are a direct result of the Client’s failure to secure proper travel documentation. Any information or advice given by Get Aceh regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and Get Aceh is not responsible for any errors or omissions in the information provided, or in the information provided to Clients by third parties such as government or travel authorities.
  • Documents: Please note that all travel documents for Products such as vouchers, itineraries and invoices will be sent electronically, via email to the e-mail address provided on booking, or will be available on the website www.getaceh.com upon receipt of full payment by Get Aceh. Get Aceh reserves the right to impose an administration fee on those Clients who wish to receive their travel documents by other means.
  • Trip Details: The Client acknowledges that due to the changing nature of travel, they are responsible for keeping up to date on the details of their travel on the Get Aceh website, including, but not limited to checking the website at least 72 hours prior to departure to ensure the Client has the most current Trip Details as minor changes may have been made since the tour documents were originally provided by Get Aceh.
  1. Force Majeure

Get Aceh shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for Get Aceh failure to commence, perform and/ or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of Get Aceh; or an event which Get Aceh or the supplier of services, even with all due care, could not foresee.

  1. Insurance

It is strongly recommended and encouraged that Client’s also extend their coverage to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. Get Aceh shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a Product tour. Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times for their own effects and belongings. Get Aceh cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by Get Aceh such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation. The Client acknowledges that the cost of the tour does not include any insurance coverage for such Client, and that the Client is required to obtain separate coverage at an additional cost to the Product tour price. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable Get Aceh Product.

  1. Images and marketing

The Client agrees that while participating in any Get Aceh Product tour, images, photos or videos may be taken by other Clients and/or Get Aceh representatives or Local Expert that may contain or feature the Client in part or in whole. The Client acknowledges that they consent to any such pictures being taken and agree that Client hereby grants a perpetual, royalty-free, worldwide, irrevocable license to Get Aceh, its affiliates and assigns, to reproduce for any purpose whatsoever (including marketing and promotions), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation to the Client or compensation payable to such Client.

  1. Claims and Complain

Client agrees to bring any complaints regarding a Product to Get Aceh as soon as possible in order to provide Get Aceh with the opportunity to address such complaint properly. Client agrees to inform the Local Expert or other designated Get Aceh representative at the earliest opportunity, or to the Get Aceh Office Manager at the Banda Aceh or to Get Aceh’ Customer Service department directly. Get Aceh assumes no liability for complaints that are not properly brought to the attention of Get Aceh with sufficient notice for Get Aceh to resolve or attempt to resolve any Client complaints. Any complaint made after the completion of a Product tour must be received in writing by Get Aceh or directly to head office at ‘customerservice@getaceh.com’ or Get Aceh Customer Service Panglateh Road Number 26 2nd Floor, Merduati, Kutaraja, Banda Aceh, Aceh, Indonesia, 23242 within 30 days of the end of the tour. Client acknowledges and agrees that Get Aceh will not accept any liability for claims received after this period.

  1. Amendments

Get Aceh reserves the right to update and/or alter these Terms at anytime, and shall post the amended Terms on the Get Aceh Website (www.getaceh.com). Any such amendment shall take effect 10 days following their posting to the Website. The latest Terms, as amended, may be accessed any time on Get Aceh’ website at http://www.getaceh.com/terms-conditions/, or will be sent to Client upon their written request to Get Aceh. Clients shall be deemed to have accepted any amendments to these Terms on the date that is 10 days after their posting on the Get Aceh’ website. Get Aceh recommends that all Clients refer to the Terms prior to their travel to familiarize themselves with the most up-to-date version hereof.